Frequently Asked Questions
Everything you need to know about bringing Commune home.
What is the typical lead time for furniture delivery?
For in-stock items, delivery typically takes 7 to 14 business days. For custom-made or pre-order pieces, the lead time can range from 8 to 12 weeks depending on the material and craftsmanship required.
Do you offer international shipping outside of Singapore?
Currently, our online store serves Singapore addresses only. However, for international inquiries, please contact our export team directly to discuss shipping arrangements and freight costs.
What kind of warranty do you provide on your furniture?
We provide a 12-month limited warranty against manufacturing defects in workmanship and materials. This warranty applies to residential use and does not cover normal wear and tear or accidental damage.
Can I request a specific delivery time slot?
Our delivery team operates Monday through Saturday. While we cannot guarantee an exact minute, we offer AM (10am–2pm) and PM (2pm–6pm) windows. You will receive a confirmation call one day prior to delivery.
What is your return and exchange policy?
Items in new condition can be returned within 7 days of delivery, subject to a 20% restocking fee. Please note that customized furniture and clearance items are strictly non-refundable and non-exchangeable.
How should I care for my solid wood furniture?
We recommend using a soft, dry cloth for daily dusting. Avoid direct sunlight and moisture, and use coasters or placemats to protect the finish. For deeper cleaning, use a specialized wood cleaner recommended by our staff.